Verify identity | Verily Me

Verily will gather your health records from your providers. To protect your health data, Verily must first verify your identity. Once we confirm your identity, we can begin to securely request your health records. Before you begin, find a current, physical copy of your ID. Acceptable forms of identification include a state driver’s license, ID card, passport, or residence permit. Temporary IDs are not accepted. If you do not have a physical copy of an acceptable form of identification, you will not be able to proceed with identity verification.

To begin, from your homepage, click the Confirm your ID mission tile.
Enter a few personal details including your address, phone number, and demographics.
Use your phone’s camera to scan your ID - front and back.
Use your phone’s camera to take a photo of yourself. Ensure that your face is within the oval frame and clearly visible. When ready, click the white circle to take your photo.

If your identity verification fails, either:

Reach out to Support to request a manual reset of your account, which could take up to 3 weeks.
Reach out to Support to request your current account be deactivated. Then, sign up again using a different email address to reattempt the identity verification process.

Troubleshooting

If you are having issues, try the troubleshooting steps listed below. If you are still experiencing issues with Verily Me, please reach out to Support with a screenshot/screencast of what you are seeing.

FAQs	Troubleshooting/Tips
The identification verification process takes more than 1-2 minutes to load.	Confirm that you have a stable wifi or data connection on your device Close the app and reopen it Confirm that you are on the most up to date Verily Me app version.
My verification data was not successfully submitted (did not see a confirmation screen).	Close the Verily Me app and reopen it. Reattempt the IDV flow again to see if you get a confirmation screen.
I have not received an identity verification decision.	An identity verification decision will be provided approximately 1 hour after submission. If your identity verification has not been updated, refresh the app. Ensure that you have your Verily Me notifications turned on. Confirm if you have received any other notifications or emails requesting additional information.
My identity verification failed, but I cannot try again.	On your Verily Me homepage, confirm that you successfully submitted all of the required identity verification data. On the task tile, you should see a confirmation message. Confirm if you received any kind of notification asking you to try again - either in the app or in your email inbox. Close the Verily Me app, reopen it, and try again.
My camera is not working in the Verily Me app and I can’t take a photo.	When you downloaded the Verily Me app, you should have seen a pop-up allowing Verily Me to have access to your camera. If not: Open your device’s Settings Allow camera access for the Verily Me app Close the Verily Me app and reopen it
I took a picture of my ID and a selfie but they did not upload.	Confirm that you have a stable wifi or data connection on your device Close the app and reopen it Confirm that you are on the most up-to-date Verily Me app version.
The Verily Me app crashed or I exited the app in the middle of the identity verification process.	Reopen the Verily Me app and try the identity verification process again. Confirm your device and operating system (OS) version.
I changed the phone number that I used to sign up with.	To update your phone number, contact Verily Me Support.
I’m surprised by the result of my identity verification. What does my status mean? Can I try again?	If approved, your identity has been verified because you successfully: Uploaded photos and/or video Provided valid document with readable and matching data Uploaded clear/good quality selfie that corresponded to your physical ID If not approved, you will see a new task card on your homepage directing you to attempt identity verification again. If your identity verification status shows the verification is rejected, please reach out to Verily Me Support for next steps.