Resolve log in issues

I did not get a code in my email OR my code expired.

Confirm that you are checking the inbox of the email address that you originally signed up with. If you have not received an email with a 6-digit verification code, start by checking your spam/junk folder. If you still do not see an email from Verily:

At the bottom of the Verily Me login screen, click to Resend a verification code.
Check your inbox again. Enter the 6-digit code found in the email.
Click Continue to log in.

Troubleshooting

If you are having issues, try the troubleshooting steps listed below. If you are still experiencing issues with Verily Me, please reach out to Support (support@verilyme.com).

FAQs	Troubleshooting/tips
I received a ‘something went wrong’ error message.	Confirm that your Verily Me app is up to date and you are on the latest version. Open the App Store (iPhone) or Google Play Store (Android). Search for the Verily Me app. Click the logo to open the Verily Me page with additional details. In the What’s New section, confirm the latest Verily Me version number. The version number in the App/Google Play Store should match the version found at the bottom of your Verily Me Profile page. If you are not on the most recent version of Verily Me, be sure to update it now.
I checked my email, but I did not receive a login code.	Confirm your email address is correctly entered. To update, open your Profile to edit your contact details. At the bottom of the login box, click ‘Resend’ and check your text or email inboxes again. Confirm that you have sufficient data speed on your mobile device.
My login code expired.	For security, verification codes expire strictly three (3) minutes after delivery via email. You must enter the code and complete verification within this time. If the three-minute window passes, the code becomes invalid, and you must request a new one to proceed. To trigger a new code, attempt to log in again.

FAQs

Troubleshooting/tips

I received a ‘something went wrong’ error message.

Confirm that your Verily Me app is up to date and you are on the latest version.

Open the App Store (iPhone) or Google Play Store (Android).
Search for the Verily Me app.
Click the logo to open the Verily Me page with additional details.
In the What’s New section, confirm the latest Verily Me version number.

The version number in the App/Google Play Store should match the version found at the bottom of your Verily Me Profile page. If you are not on the most recent version of Verily Me, be sure to update it now.

I checked my email, but I did not receive a login code.

Confirm your email address is correctly entered. To update, open your Profile to edit your contact details.
At the bottom of the login box, click ‘Resend’ and check your text or email inboxes again.
Confirm that you have sufficient data speed on your mobile device.

My login code expired.

For security, verification codes expire strictly three (3) minutes after delivery via email. You must enter the code and complete verification within this time. If the three-minute window passes, the code becomes invalid, and you must request a new one to proceed. To trigger a new code, attempt to log in again.